Shipping normally takes just a few days (see below) but timescales are not guaranteed and in exceptional situations shipping can be delayed by up to 30 days if, for example, you give us an incorrectly-formatted shipping address, or your local customs and excise authority has intervened. If shipping is delayed by more than 30 days we will cancel your order and refund your payment.
United Kingdom Shipping
FREE UK Standard delivery for orders over £70
£4.95 postage cost for orders under £70.
Normally 2-4 working days
We will send your delivery by Royal Mail Tracked 24/48 or Signed For Delivery. If ordered after 10am, whilst we will endeavour to dispatch it same day, it may not be dispatched until the next working day. Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day.
Priority delivery
£8.95
Normally 1-2 working days
We will send your delivery by Royal Mail Special Delivery Next Working Day if ordered before 10am on the day. If ordered after 10am, we will endeavour to dispatch it same day but it may not be dispatched until the next working day. Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be dispatched on the next working day and delivered the following day before 1pm.
Europe Shipping
We’re really sorry, but due to new EU PPWR Regulations, we have suspended shipping to some European countries until there is more clarity on what the new shipping and packaging legislation means for us as a small business.
We can still ship to Ireland and Switzerland and here’s what you need to know if you are buying from these countries:
£9.95 per order
Normally 3-7 working days
*With the Brexit changes to EU imports all our orders to EU countries are no longer charged VAT when ordering. VAT and customs charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel. Please contact your local import office for more information.
USA, Canada, Hong Kong and Japan shipping
£20 per order
Normally 3-8 working days
*VAT is not charged when ordering from the USA and Canada. VAT and customs charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel.
Australia & New Zealand Shipping
£20 per order
Normally 4-8 working days
*VAT is not charged when ordering from Australia & New Zealand. VAT and customs charges will be charged for each parcel on arrival into the country and will be payable by the customer, before they are allowed to collect their parcel.
Contact us to enquire about shipping to other countries not listed above.
How We Handle Your Order
We accept your order once we despatch your goods and we aim to
despatch your order by the next working day. We will track the parcel to the delivery address. If sent by Royal Mail Tracked Delivery, a photo will be taken and GPS reading taken at the address which will be logged by Royal Mail. For Royal Mail Special Delivery they will get a signature at your shipping address for the delivery of your order, but this may not be the person named on the address label. If nobody is available to sign for your order we will leave a ‘Something for you’ card explaining that we attempted to make a delivery, inviting you to either collect your order from your local delivery office or arrange a redelivery within 18 calendar days.
Returning items
If you change your mind about an item you’ve received, we offer 14 days for you to accept or return an item for a refund as long as you ensure the item remains in original condition with no smell of perfume or washing detergent and with all tags and labels attached, and you have returned the item at your own expense.
To help us process returns quickly please email us to notify us first of the item you are returning.
Please return the item promptly, as we will only accept an item if we receive it within 14 days.
You are responsible for any delay, loss or damage to the item before we receive it, so do carefully repack and clearly address the item.
Use your local postal service but do insure yourself against delay, loss or damage of the item while in transit, as we will only accept an item if it is in original perfect condition with all tags and labels attached.
Keep your proof of postage in case you need to claim for delay, loss or damage by your postal service while in transit.
If we accept the item you have returned, we will issue your refund to your payment card account within 14 days. Please allow additional time for your refund to reach your account.
Post the item to our returns address with a copy of your order or despatch note:
RETURNED GOODS
COLMERS HILL FASHION
Unit 5, Manor Barn
Manor Yard
Mill Lane
Symondsbury
Dorset DT6 6HG
This does not affect your statutory rights.
Exchanging Items
If you would like to exchange an item for a different one, simply place a new order for the desired item and return the original item according to the terms described above.
Because of the time involved in processing your return, we recommend placing a new order right away when the desired item is still available.
As availability of items can change quickly, if you wait to place a new order until after your return is processed, the desired item may no longer be available.
